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Refund &
Replacement Policy

As a wholesale supplier of perishable goods, we maintain strict quality controls. Understand your rights regarding returns and damages.

Effective Date: January 1, 2026

FrySS Promise: We stand by the quality of our momos. While we do not accept returns due to change of mind (given the frozen nature of the product), we guarantee replacements for any factory defects.

1. Perishable Goods Disclaimer

Frozen Momos fall under the category of perishable goods. Due to health and hygiene regulations (FSSAI), we cannot accept returns once the delivery has been accepted and the cold chain is broken by the receiver.

Important

It is the partner's responsibility to store the goods in a deep freezer (-18°C) immediately upon receipt. We are not liable for spoilage due to improper storage at your cafe or stall.

2. Eligibility for Replacement

We offer Instant Replacement or Credit Note for the following issues verified at the time of delivery:

Physical Damage

  • Packet is torn or unsealed.
  • Momos are crushed or broken inside the packet.
  • Evidence of thawing (soft/mushy texture) on arrival.

Order Error

  • Incorrect variety delivered (e.g., Veg instead of Chicken).
  • Quantity mismatch (Short delivery).
  • Expired or near-expiry product (rare event).

3. "Check on Delivery" Policy

To maintain transparency, we operate on a "Check on Delivery" basis.

  • Inspect Immediately: Please check your crates/packets while the delivery person is present.
  • Report Instantly: Any discrepancies must be noted on the delivery challan or reported via WhatsApp immediately.
  • Time Limit: Claims made after 2 hours of delivery may not be entertained as we cannot verify storage conditions after handover.
  • Photo Proof: Sharing a photo/video of the damaged goods via WhatsApp is mandatory for processing claims.

4. Refunds & Credit Notes

Since we deal with recurring B2B partners, we prioritize Wallet Credit over bank refunds for smoother operations.

Credit Note (Recommended)

The value of the damaged/missing goods is added to your FrySS account instantly. This is deducted from your next bill. This is the fastest method.

Bank Refund

If you specifically request a bank transfer, refunds are processed within 5-7 business days to the original payment source (UPI/Bank Account).

5. Order Cancellation

We understand plans change. Here is how cancellations work:

  • Before Dispatch: You can cancel your order anytime before the delivery vehicle leaves our factory (usually by 8:00 AM). 100% refund.
  • On Route/Doorstep: If you refuse delivery without a valid quality reason, a nominal delivery charge may be deducted from your advance/credit.